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Multi-Year Accessibility Plan

December 2023


Statement of Commitment


Toppits Foods Ltd (“Toppits”) is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005(“AODA”). Toppits strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.


This Accessibility Plan and our policy outline our commitment and strategy to improve accessibility for individuals with disabilities and the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.


 Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.


Toppits will in accordance with the requirements of the AODA:


  • Establish, implement, maintain, and document this multi-year accessibility plan; Post this plan on its website (

  • Provide this plan in an accessible format, upon request; and

  • Review and update this plan at least once every five years.





Toppits is committed to serving our customers in a manner that respects the dignity and independence of all our customers and visitors. 


We remain committed to complying with the Accessible Customer Service Standard and our Accessibility Policy and will review our Accessibility Policy on an ongoing basis for any required changes.


We make every effort to notify visitors with disabilities of any planned or unexpected disruption to services or facilities.  When possible, we will include information on the reasons for the disruption, the anticipated length of the disruption and a description of alternative facilities or services.


We ensure that designated employees are trained and familiar with various assistive devices that could be used by visitors with disabilities while accessing our services.


We allow visitors with disabilities to use assistive devices to access or benefit from our services. We will use our best efforts to accommodate all assistive devices.  If necessary, we will provide alternate methods for services to visitors with disabilities in a manner that takes their disability into consideration.


Certified service animals are allowed on the parts of our premises that are open to the public, except for areas where access by animals is denied by law, such as food preparation/manufacturing environments.  For those restricted areas, we will provide an acceptable alternative assistive device for people relying on service animals.


We allow a person with a disability accompanied by a support person to enter our premises together and will not be prevented from having access to the support person while on the premises.





Toppits is committed to meeting the communication needs of individuals with disabilities.


We communicate with people with disabilities in ways that take into consideration their disability.  This will be available in a timely manner, considering the person’s accessibility needs due to disability; and at a cost that is no more than the regular cost charged to other people.


We meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.




Toppits is committed to accessible employment practices and to removing any barriers that prevent or hinder the recruitment, retention, and career development of employees with disabilities.


When notified by an employee that they are absent from work due to disability and require accommodation to return to work, we develop an individual accommodation plan for that individual and provide additional training to the employee’s manager


We notify job applicants that accommodation for disabilities can be provided to support their participation in the recruitment process upon request.


Job applicants who are selected for an interview are advised that accommodation is available, upon request, in relation to the materials or processes being used.


If an employee or new hire with a disability makes a request for accommodation, we consult with the individual and determine the provision or arrangement of suitable accommodation in a manner that considers the applicant’s accessibility needs due to a disability and Toppits’ ability to deliver.


Informing current employees and new hires of policies used to support employees with disabilities.


Our performance management, career development and redeployment processes consider the accessibility needs of all employees.


Consulting with employees with disabilities to arrange the provision of suitable accommodation in a manner that considers the accessibility needs due to disability.




We will provide customized emergency plans to help an employee with a disability during an emergency taking into consideration their requirements


With the employee’s consent, we will provide workplace emergency information to a designated person who would be aiding that employee during an emergency.


We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.




Toppits will provide training for all employees, volunteers and others who deal with the public or other third parties on our behalf on AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities.


Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our goods and services.




We are committed to developing client service policies that respect and promote the dignity and independence of visitors with disabilities and ensure equal access to our services for all.


Any company policy that does not meet these criteria will be modified or removed.


No changes shall be made to this policy without considering the impact on our visitors and employees with disabilities.

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